But the Parker team transformed their organization from being controlled by technical debt and system downtime to providing a friction-free user experience across its global digital platform. Like most IT professionals, Harikrishnan and the Parker team’s cybersecurity engineer Tom Hood have multiple requirements to manage, from implementing digital transformation and ensuring operational efficiency to securing IT systems. “We had a lot of technical debt and outages,” says Venkatesh Harikrishnan, the Parker team’s enterprise resource manager. Incident management and wrangling with remediation tools used to dominate the time of the IT staff at Parker Hannifin (Parker), a motion and control technology leader. With automated incident management capabilities now woven into its IT, Dynatrace customer Parker Hannifin has reduced system outages and recovery time.
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